Refund policy

Returns
Currently we do not have return policy so please checking your order carefully before it will be processed.

In the case of personalized/customized orders, we are not responsible for wrongly printed designs due to incorrectly provided details or wrong variants were chosen by the customer. We will, of course, do our very best to accommodate order corrections, but customers may need to pay additional reprinting and shipping costs if your order has already been shipped.

We also will not take responsibility for incorrectly provided addresses. Customers might need to pay for additional shipping costs if applicable.  

To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

• Products with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We don't accept refund due to wrong address. If you still want your shirt to deliver to your corrected address, you have to pay the re-shipping fee.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@faith-hopelove.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, drop us an email at support@faith-hopelove.com